LogMeIn

  • Director, Web UX & Design

    Job Locations US-MA-Boston
    Category
    Marketing & Creative
  • Overview

    Reporting to the Sr. Director of Web & eCommerce this role will be responsible for the Web user experience design across 15 web properties, globally. The Director of Web Design will work strategically with the Web & eCommerce leadership team and across business units to align with business strategy and bring innovative design concepts to life.  This role will be responsible for the design evolution across sites as well as the research, approach, and measurement of both UX design expertise, looking at the end to end product portfolio. This role will require a highly collaborative leader, responsible for delivering experiences that are measurable and drive higher conversion and satisfaction across all of our digital web properties. 

     

    This position will lead a team of talented designers to optimize and rethink website experiences in service to visitor and customer centricity and conversion optimization. Responsibilities of the team include initial ideation, conducting user research, designing wireframes, building prototypes, and development of standardized front-end code for production ready sites.

    Responsibilities

    • Build out a scalable process for competitive benchmarking, user testing and research and evangelize that work within the internal Web & eCommerce teams, with leadership and infuse into business units.
    • Align business unit strategy to overall UX and design strategy. Socialize and communicate goals broadly across the organization.
    • Build key relationships with other UX leaders across business units to ensure design teams are thinking about and executing on the entire end to end customer journey, seamlessly.
    • Bring a conversion lens to design, strategy and the overall user experience.
    • Hire top design talent, manage performance, and coach and mentor team.
    • Collaborate with designers and development to implement style guides, and usability patterns to drive efficiency and consistency into the user experience.
    • Benchmark progress against strategic goals and KPI's, present and report to leadership.
    • Stay current with UX innovations and technology.

    Qualifications

    • BA in with 8-10 years of experience in user experience design with proven success in strategic website rollouts.
    • Demonstrated ability to develop innovative solutions and apply cutting edge user interface techniques and understanding of emerging design technologies tools and trends.
    • 8-10+ years of hands-on experience in information architecture or website interaction design.
    • Broad experience designing compelling, user-centered web experiences across multiple web properties and ability to balance visitor needs with business goals.
    • Solid understanding of the relationship between successful user interface design and its effect on key e-commerce metrics that drive business value.
    • Strong managerial skills, with a track record of hiring and developing strong individual contributors.
    • Experience working in an agile environment a plus
    • Experience working with Sketch, InVison and Jira a plus
    • Bachelors in Web design
    • 5+ years of management experience.
    • Exceptional leadership, communication, meeting facilitation, and presentation skills.
    • Superior relationship-building, communication and negotiation skills within cross-functional teams, including specific examples of successful working relationships and processes with product management and engineering.
    • Strong managerial skills, with a track record of hiring and developing strong individual contributors.
    • Ability to prioritize and manage work in a fast-paced environment.

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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