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  • Associate Product Support Representative

    Job Locations GT-Guatemala City
    Category
    Customer Care
  • Overview

    Associate Support Specialists use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

      

    The Associate Support Specialist drives customer satisfaction by ensuring that the correct support the customer is requesting is given.

    Responsibilities

    • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call center team members based on trust and reliability.
    • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call center team members based on trust and reliability.

    Qualifications

    • 3-4 years of customer service in a call center environment.
    • Ability to work under pressure.
    • Ability to multi-task, utilizing several applications like Customer Service Management systems and research tools in multiple screens.
    • Ability to follow direction and accept coaching.
    • 90% English level

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