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  • Telecom Order Analyst

    Job Locations US-UT-Lindon
    Category
    Customer Care
  • Responsibilities

    • Effectively coordinate, track, and complete multiple porting projects simultaneously
    • Collect, analyze, and process telecommunications and carrier data in a timely manner
    • Interface with customers to effectively communicate order status, define order rejections, and request action
    • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests
    • Work closely with multiple Project Managers to serve as a dedicated porting representative
    • Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
    • Manage relationship with porting partners and losing carriers as well as customers to ensure number transfer orders are completed
    • Identify, propose, and implement process enhancements to increase work productivity
    • Complete other duties as assigned by the specified deadlines

    Qualifications

    • Must be able to work full time. (40+ hours per week, 7:00 a.m.- 5:00 p.m.)
    • Past experience in the telecom industry is preferred
    • Excellent organizational and time management skills
    • Excellent attention to details
    • Excellent interpersonal and communication skills (verbal, and written)
    • A solid understanding of Excel and Microsoft Word
    • Ability to quickly learn complex tools and adhere to strict business-to-business policies and processes
    • Ability to think creatively, improve processes, evaluate and resolve problems effectively
    • Ability to work well under pressure and adapt quickly
    • A self-starter attitude with the ability to produce results without constant supervision
    • An outgoing and friendly demeanor
    •  

      *Great computer skills with ability and desire to improve and expand knowledge base*

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