LogMeIn

  • Sales Engineer - Customer Engagement and Support

    Job Locations US-MA-Boston
    Category
    Technical Operations
  • Overview

    LogMeIn is seeking a Enterprise Solutions Consultant to help deliver our Bold360 SaaS product to customers in multiple industries (retail, finance, hospitality, tech, insurance, telecom). This role will be a great opportunity to learn and build expertise with artificial intelligence (A.I.) chat bots that help organizations achieve significant operational improvements internally and for their customers.

     

    Partnering with the Field and Internal Sales Groups, as well as other cross-functional teams involved in the customer onboarding experience. You will partner with the Sales Team and other cross-functional teams involved in the customer on-boarding experience. Working closely with Sales and the customer, you will be expected to explain, demonstrate and promote our technology in a digestible way. Assist customers with their technical issues as requested by Key Account Executives where there is a retention risk or new opportunity. This is a critical role in helping our customers to understand the ability of our products and to ensure their experience with LogMeIn will be successful. 

    Responsibilities

    • Act as the technical point of contact during the sales cycle, running customized demonstrations, providing technical training, playing a key role in RFI/RFPs, pilots and pre-sale technical scoping 
    • Assist customers with their technical issues as requested by Key Account Executives where there is a new opportunity or pilot/POC in-flight
    • Define pilots/POCs by clearly documenting business, product objectives and success criteria 
    • Lead pilots/POCs by technical scoping and working directly with sales person to manage, execute and monitor the process with the customer  
    • Understand technical, product and customer requirements; be comfortable leading presentations and discussions with client security contacts 
    • Stay current on the competitive landscape and provide feedback to product, engineering, sales and marketing on product roadmap and direction
    • Work closely with other groups within LogMeIn to escalate/ troubleshoot any presales issues, providing detailed input to diagnose and resolve client issues
    • Communicate with clients by email, phone, online meetings and onsite visits for presentations and training workshops
    • Learning how to demo, use and present all CES products in front of customers, becoming a product expert over time.

    Qualifications

    • Degree with Business or Technology/Software focus
    • Technical sales or pre-sales experience
    • Ability to present competently and confidently to clients
    • Ability to handle business and technical Q&A sessions during presentations
    • Experience of working in fast-paced SaaS product organizations
    • Ability to develop a solid understanding of our customers’ operational, web site architecture, security, and technical requirements, in order to map that information to a solution that meets their needs  
    • Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions  
    • Strong problem-solving capabilities with a 'get it done' attitude, helping to overcome any technical hurdles with the adoption and roll out of LogMeIn solutions during the pre-sales process
    • Team player with excellent oral and written communication skills; self-driven, with the ability to work independently when required

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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