LogMeIn

  • Account Manager

    Job Locations US-UT-Lindon
    Category
    Customer Care
  • Overview

    As an Account Manager, your objective will be to ensure customers’ complete satisfaction and loyalty, thereby increasing retention, driving the growth of Jive’s products, solution and services, and referral opportunities.

    Responsibilities

    • The objective is accomplished as you focus on the following three responsibilities:
    • Actively mine existing accounts for referrals
    • Proactively conduct health checks for each account
    • Upsell related activities
    • In doing so, Account Managers will take a trust-based, consultative approach when working with existing customers; acting as their internal champion for all support and operational issues and as a business partner with regards to referral business.

    Qualifications

    • Ability to demonstrate relationship building/development skills
    • A professional communicator, comfortable being on the phone and getting your message across clearly and effectively.
    • Experience growing client accounts for a variety of business partners.
    • Experience working as an Add-On Account Manager

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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