LogMeIn

  • Customer Success Manager French

    Job Locations IE-Dublin-Dublin 2
    Category
    Customer Care
  • Overview

    Our customer succcess team is growing! We are seeking a motivated individual with a customer success or professional services background. You are passionate about helping customers gain maximum value from the solutions purchased.  You will work proactively with our customers and in close connection with the sales team to ensure customer engagement and success after a sale is made.  Your ability to clearly articulate our value proposition, demonstrate our products, drive customer adoption, expansion & success and manage your time effectively will be the key to our mutual success. If you are technically savvy, love wowing customers and will go above-and-beyond to serve our customers, this role is for you!

    Responsibilities

    • Onboard new customers to ensure that they get off to a quick start using the product(s) and work through any early technical challenges or questions
    • Increase product adoption and usage by contacting customers to understand their business and help them leverage all the features and functionality that our products have to offer
    • Effectively defend against competitive pressures, uncover additional opportunities for the sales team, and ensure customer satisfaction
    • Relay customer feedback and feature requests to the Product team
    • Maintain detailed account of daily activity in SalesForce.com CRM
    • Conduct Customer Success outreaches and maintain records with the help of Gainsight
    • Conduct and support product-specific Web hosted training classes for customers
    • Effectively identify accounts which may be at risk and develop a strategy to mitigate
    • Marketing engagements and hosting of Webinars
    • Moderating of Event Services for Customer Events

    Qualifications

    • Minimum 2 years’ experience in customer support, professional services, Customer Success or similar role.
    • Strong customer relationship skills; ability to penetrate, grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues
    • Ability to speak English and French fluently.
    • Proficiency using Microsoft Office (Word, Excel, Outlook), Salesforce.com preferred
    • Self-motivated with a strong desire to succeed and grow as we grow
    • Must possess proven track record of consistently and successfully attaining goals.
    • Excellent relationship-building skills. ability to pick up technology and business value proposition
    • Demonstrated ability to manage a high volume of activities with varying priorities
    • Must be self-organized and disciplined.

     

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

     

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