The customer experience data analyst will be responsible for working with large data sets and producing key performance indicator metrics as well as generating critical insights and driving these into corrective action to improve overall performance.
In addition, identifying areas to improve data gathering efficiency as well as display (for example, dashboard creation) will be a key component.
The right candidate will have experience in data mining and an ability to translate numbers into plain English for business use.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen