LogMeIn

  • Customer Experience Analyst

    Job Locations IN-KA-Bangalore
    Category
    Customer Experience (CX)
  • Overview

    The customer experience data analyst will be responsible for working with large data sets and producing key performance indicator metrics as well as generating critical insights and driving these into corrective action to improve overall performance.

    In addition, identifying areas to improve data gathering efficiency as well as display (for example, dashboard creation) will be a key component.

    The right candidate will have experience in data mining and an ability to translate numbers into plain English for business use.

    Responsibilities

    • Identify different types of data that needs tracking to improve business performance.
    • Generate easy-to-interpret reports based on collected data.
    • Work with your manager to prioritize suggested improvement opportunities.
    • Dashboard creation for key metrics to enhance time efficiency and enable internal stakeholders to self-service their needs.
    • Querying of databases to extract variables necessary for investigation and data analysis.
    • Use statistical methods to identify areas for operational improvement and making suggestions for streamlining processes.

    Qualifications

    • Bachelor’s degree in Mathematics, Statistics, Computer Science, or related
    • 1+ years of data mining experience
    • Previous experience as an analyst is preferred
    • Understanding of basic statistical methods
    • Familiarity with SQL strongly preferred
    • An understanding of system databases
    • Strong understanding of Tableau, Birst, Qlik, or other dashboarding tools

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.