LogMeIn

  • Billing Representative

    Job Locations US-UT-Orem
    Category
    Accounting
  • Overview

    Our Billing team consists of 15 team members in two countries. It handles invoicing for service, equipment, upfront fees, receiving payment, resolving account disputes, and processing notices for delinquent balances for all Jive's customers. In addition, commission payments to any of Jive's partners are processed through the Billing department. You will be a contributing player on our team as you apply your skills in this role.

    Responsibilities

    • Engage with customers and partners via phone and email on a daily basis.
    • Assist with partner commission process.
    • Follow up on unresolved issues.
    • Accurately take customer payments and routinely update billing database.
    • Assist customers with their billing needs.
    • Appropriately escalate customers when necessary.
    • Provide world-class customer service by communicating clearly and de-escalating customer disputes via email and phone.

    Qualifications

    • Dependability: We're looking for a professional we can rely on, so a good track record must be apparent on your resume.
    • Customer Support Experience: You'll need to have customer support experience to be successful in this role as this is a customer-facing position. Your communication skills will be measured by your phone presence and writing skills. At least two years of experience is preferred for this position.
    • Previous Billing Experience: Previous billing and resolution skills and collections experience are required. 
    • MS Excel Proficiency: In this role, Excel is heavily used. You must demonstrate an ability to navigate through the program and use some of its features.
    • Collaborative: You'll be working in a team so it is crucial that you not only get along with but thrive working with others. 
    • Other Tools: Prior experience with Salesforce, Quickbooks, or Zendesk is certainly a plus but not required.

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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