• Support Specialist Tier 1

    Job Locations US-UT-Lindon
    Customer Care
  • Overview

    We're looking for an experienced and mature customer support professional to be a part of our Technical Support team and accelerate their career in the technical support field. 



    What You'll Do

    You will work with a team to resolve daily inquiries regarding our product. These inquiries may come in the form of phone calls, emails or chats. Our Customer Support department has a natural collaborative atmosphere where you are encouraged to bounce ideas/questions off of your teammates whenever it's needed.


    Here are some of the issues you may work on:

    • Answer inquiries regarding Jive's phone system
    • General setup/functionality questions
    • Make changes to clients' phone setup and Dial Plan Editor
    • Troubleshoot call quality concerns
    • Troubleshoot poor internet connections
    • Troubleshoot basic network issues


    What We’re Looking for:

    • Problem-solver who has previously worked in call centers and has developed troubleshooting skills (or the art of asking strategically meaningful questions to arrive at the solution).
    • Exceptional communication skills (both listening and speaking).
    • Ability to multitask, be hardworking, enthusiastic, responsible, and effective at resolving technical issues for our customers
    • Type a minimum of 45 WPM.
    • Mature professional at heart.
    • Enjoy having fun with teammates.
    • Committed to your employer as your employer shows its commitment to you (and trust me, we do!).
    • AND you've got to enjoy what you do.

     **Please note that while this is an entry level position, there is plenty of opportunity for growth. Our Support Team strives to be the best in the industry; because of this, not only do we invest in our employees to expand their knowledge, but we also aim to promote from within (90% of our Tier 2 Support Engineers started as Tier 1 Support Specialists). So if you're looking get a foot in the door in a growing technical field, we are it!


    Because this is a technical role, previous technical support experience will give you a step ahead and you will be pushed to the top of the list. If you have earned or are working towards your CCENT or CCNA, this will be a great place for you with ample opportunities to apply your knowledge and grow your career. However, a previous technical experience is not required if your background has a good balance of both experience and maturity.


    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.


    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen


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