LogMeIn

  • Business Systems Analyst

    Job Locations US-MA-Boston
    Category
    Business Systems
  • Overview

    LogMeIn’s growing salesforce implementation consists of approximately 2000 users spanning sales, care, marketing, finance, product and development. This diverse set of users rely on the Business Applications team to support and implement all the various functions within Salesforce. The Business Applications team is also responsible for other technologies within the Salesforce ecosystem including Insidesales.com, Docusign, Conga, Distribution Engine, as well as external systems such as GoodData and Boomi.

     

    The Business Systems Analyst will report to the Manager of Business Analysis in supporting LogMeIn’s business partners by designing and building optimal technology solutions via the Salesforce.com ecosystem.  The individual will work collaboratively with internal customers to solve problems, simplify systems, and create operational efficiencies to improve LogMeIn employee productivity and customer experience. The main objective is to support the growth of the company through tailored tools and processes while contributing to and benefiting from global best practices and standardization. 

    Responsibilities

    • Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
    • Where appropriate, make declarative enhancements to Salesforce.com in support of identified system and/or process improvements.
    • Educate and evangelize CRM best practices to internal constituents to ensure solutions delivered are best of breed for LogMeIn’s business model and culture.
    • Work closely with the existing Business Applications team to maintain consistent process and documentation around design, development & deployment.   
    • Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption.

    Qualifications

    • 1-2 years of Salesforce.com experience, preferably with strong knowledge of Sales & Service Cloud.
    • Proven experience with Salesforce.com configuration (Workflow, Process Builder, Assignment Rules, Reporting, etc.).
    • Salesforce.com Certified Administrator a plus.
    • Experience with Agile or Kanban methodologies a plus.
    • Exceptional attention to detail.
    • Smart, thorough, and able to work independently.
    • Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical customers.

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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