LogMeIn

  • Associate Account Services Manager

    Job Locations US-UT-Orem
    Category
    Customer Care
  • Overview

    The Partner Success - Project Manager plays a key role in educating the Channel team, partners, and customers on how to interact with Jive at each stage of the sales process and managing the implementation in a timely and accurate manner.

    Responsibilities

    • Provide pre- and post-sales "back-office" support to partners and the channel team
    • Oversee orders received from partners from contract signature through installation
    • Provide updates directly to partners, customers of partners and internal management on all open orders
    • Clearly communicate order status, roadblocks, and needs with partners and the channel team
    • Strengthen partner relationships through professional, prompt, accurate communication
    • Manage escalations, errors, and anything else that inhibits timely installations of partners' orders
    • Learn all system, processes, and company navigation - driving success for those they support

    Qualifications

    • 2+ years experience in customer support role
    • Exceptional customer service skills 
    • Attention to detail
    • Strong organizational skills

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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