LogMeIn

  • Manager, International Credit & Collections

    Job Locations IE-Dublin-Dublin 2
    Category
    Accounting
  • Overview

    Reporting to the Global Manager of Credit and Collections, the International Manager of Credit and Collections manages a team of Account Receivable Specialists responsible for collecting outstanding receivables through proactive, outbound communication with customers. In addition to making customers aware of outstanding receivables, the Collections team also identifies & solves payment delays by facilitating payment and connecting internally with business partners to answer customer inquiries and close the loop on any disputes.

    Responsibilities

    • Manage a team of Account Receivable Specialists ensuring they continue to be a highly functioning successful team within our finance department
    • Manage the team’s performance through times of change and provide ongoing feedback to ensure the team continue to grow and develop within their individual roles
    • Guide the team to ensure collections policies and procedures are adhered to
    • Work with Global Manager to design and implement Credit and Collections policies and procedures for the international collection group
    • Handle Customer Escalations by working directly with the customer to solve issues related to payments, billing & service
    • Evaluate and analyze bad debt write-offs to determine root cause to reduce write offs and improve performance
    • Manage priorities of the team and incorporate these priorities with those of other departments and company-wide initiatives
    • Participate cross-functionally to facilitate policies and process improvements to drive a consistent, positive customer experience
    • Model company values and support a culture where employees are highly motivated, energetic, and excited working for the company
    • Provide coaching to staff with an emphasis on career development
    • Work on adhoc projects for the Global Manager of Credit and Collections

    Qualifications

    • Bachelor's degree or equivalent
    • Prior experience working in Accounts Receivable or Finance is a plus
    • Experience managing direct reports
    • Experience with Salesforce, NetSuite and any collection module/software is a plus
    • Strong computer (PC) skills, Internet skills and proficiency in MS Excel
    • Ambitious individual seeking a challenging role in high growth dynamic tech company
    • Highly motivated and determined individual with excellent communication skills

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

     

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