The Senior Customer Relationship Manager maintains and expands relationships with strategically important large customers for the Customer Engagement and Support (CES) business unit. This position has a key role driving the health, retention and growth of LogMeIn CES clients. The Senior CRM serves as the trusted point of contact for a portfolio of customers, beginning from last stages of sale and through onboarding, project success and renewals. They proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer's business goals, thinking outside the box for ways customers can increase business value and drive long term customer success.
The objective of the Senior Customer Relationship Manager is to maintain and expand the client relationship to ensure client outcomes are achieved. The successful candidate should be a self-starter and bring both initiative and ownership to drive customer references and additional revenue.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen