Objectives of Position
The Sr. IT Support Generalist is responsible for end-user and system-wide hardware and software support for users from receipt of issue to independent resolution and closure, particularly those of medium to high complexity, severity, or sensitivity. Mentors junior members of the team and is consulted as subject matter expert who helps guide other team members in handling complex technical issues. Assists other technical teams within and outside of IT in maintaining system-wide productivity and security applications, building a computing environment maximizing productivity and security.
Knowledge and Skills
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen