• Field Service Engineer (El Paso)

    Job Locations US-TX-Austin
    Technical Operations
  • Overview

    Jive is looking for an Engineering professional that will work closely with sales on all business opportunities. The role requires gathering requirements, perform design work, assess network readiness and configure the network for hosted voice deployments. The position will have strong potential for career growth within the company.


    • Evangelize Jive's leading Hosted Voice and Video Solutions to prospective customers through delivery of technical overviews and demonstrations.
    • Interact with customers to gather voice/video application requirements, assess current network readiness, and create/deliver designs mapped to customer needs.
    • Partner with Jive's deployment team to successfully transition opportunities from pre to post sales.
    • Maintain continuous professional development including technical and sales/soft skills.
    • Capture new or emerging customer feature requirements for incorporation into future product plans and roadmaps.
    • Partner with sales individuals and teams to deliver demand generation activities such as conferences and trade shows or in a one-on-one customer setting.
    • Design, setup, and deploy Jive Cloud technologies to the customer's network.
    • Integrate customer technologies into Jive Cloud.
    • Set up customers' LAN and WAN to support the Jive Cloud—this includes STP, VLans, Trunking, VTP, TCP/IP, Routing, OSPF, BGP, EIGRP, Access-lists, and other core network technologies.)
    • Partner with Jive's internal team to successfully transition opportunities from pre-deployment to post-deployment support.
    • Maintain continuous professional development including technical skills.
    • Capture new or emerging customer feature requirements for incorporation into future product plans and roadmaps.
    • Test deployment features with customers.
    • Communicate well and work collaboratively with Jive Project Management team and customers.


    • A degree in an engineering or computer science field or equivalent experience
    • A minimum of 3–5 years of experience in the technology industry with emphasis on a blend of IP networking (LAN and WAN) and Unified Communications knowledge and skills
    • Previous experience in a pre- and post-sales role within the telco or technology industry
    • Excellent interpersonal and communications skills
    • Ability to develop and maintain close customer relationships
    • Excellent oral and written communication skills
    • Industry certifications including Cisco CCIE (R/S or Voice preferred), CCNP, CCNA, CCNA Voice, CCNA Video and Adtran ATSP, and ATSE
    • Proven knowledge and experience in several of the following areas: IP/IP routing, LAN and WAN design and protocols, QoS, Unified
    • Experience with Communications/Voice over IP/Video over IP, SIP, and firewalls/network security


    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.


    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen


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