LogMeIn

  • Support Engineer Tier 2

    Job Locations US-UT-Lindon
    Category
    Customer Care
  • Overview

    We're looking for an experienced customer support professional to be a part of our Technical Support team and accelerate their career in the technical support field.

    Responsibilities

    What You'll Do

    You will work with a team to resolve daily inquiries regarding our product. These inquiries may come in the form of phone calls, emails or chats. Our Customer Support department has a natural collaborative atmosphere where you are encouraged to bounce ideas/questions off of your teammates whenever it's needed.

     

    Here are some of the issues you may work on:

    • Answer triaged calls
    • Take escalated tickets
    • Troubleshooting advanced portal issues
    • General setup/functionality questions
    • Answer inquiries regarding Jive's phone system
    • Make changes to clients' phone setup and Dial Plan Editor
    • Troubleshoot call quality concerns
    • Troubleshoot poor internet connections
    • Troubleshoot network issues

    Configure routers via CLI/GUI for VoIP optimization

    Qualifications

    What We’re Looking for:

    • 1–2 years of Networking Experience in IT, or other technical positions (preferred)
    • CCENT or CCNA certification (not required but preferred)
    • Desire to make a career in IT, networking, or a technology-based field
    • Call center experience and customer service experience a plus
    • Type a minimum of 45 WPM
    • A solid understanding of networking principles
    • Ability to multitask, be hardworking, enthusiastic, responsible, and effective at resolving technical issues for our customers
    • Passion for problem-solving and contributing to team-based learning and solutions
    • Desire to be ambitious and take advantage of the growth opportunities Jive provides

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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