We're looking for an experienced and mature customer support professional to be a part of our Technical Support team and accelerate their career in the technical suppor
You will work with a team to resolve daily inquiries regarding our product. These inquiries may come in the form of phone calls, emails or chats. Our Customer Support department has a natural collaborative atmosphere where you are encouraged to bounce ideas/questions off of your teammates whenever it's needed.
By experienced we mean a problem-solver who has previously worked in call centers and has developed troubleshooting skills (or the art of asking strategically meaningful questions to arrive at the solution). As an experienced customer support professional, we expect you to have developed exceptional communication skills (both listening and speaking); be able to multitask and type a minimum of 45 WPM. And of course, you've got to enjoy what you do.
By maturity we mean a natural leader who is a professional at heart. You are driven and hardworking but you also enjoy having fun with your teammates. You are committed to your employer as your employer shows its commitment to you (and trust me, we do!). This is indicated, in great part, by the duration of employment in previous jobs.
Because this is a technical role, previous technical support experience will give you a step ahead and you will be pushed to the top of the list. If you have earned or are working towards your CCENT or CCNA, this will be a great place for you with ample opportunities to apply your knowledge and grow your career. However, a previous technical experience is not required if your background has a good balance of both experience and maturity.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen