The vision of the Care Support Platform (CSP) is to provide a predictive, evolving support ecosystem that drives loyalty by exceeding customer expectations. We are evolving our platform to achieve this by providing delightful, open and simple support experiences that our customers love. We enable frictionless access to our content by wrapping our rich self-help and community knowledge base with rich data tagging so that the content is easily searchable and discoverable by our customers. Our goal is to evolve the self-help platform so that our self-help and community knowledge base is personalized and relevant in meeting our customers’ needs at the right place, at the right time and across devices.
As the GPM of Care Support Platform (CSP) for the LogMeIn (LMI), you will establish an exciting vision for how self-help and self-service solutions can deliver experiences that our customers love. You will begin to understand what our customers want to do via self-service and experiment our way to success, with the goal of improving our ability to acquire, retain and delight customers.
As the GPM, Care Support Platform, you will be responsible for the following:
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen