LogMeIn

  • Director of User Experience (SaaS)

    Job Locations US-MA-Boston
    Category
    Customer Experience (CX)
  • Overview

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in Communication & Collaboration, Identity & Access, and Customer Engagement & Support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations in North America, Europe, Asia and Australia.

     

    The Identity and Access Cloud are made up of Pro, Central, LastPass, and GoToMyPC. These products set the standard for simple and secure access to apps, devices and data, and now are poised to redefine access for a cloud-centric world where an individual’s identity, not their device, is at the core of their experience.

     

    About Role:

     

    Our headquarters are two state-of-the-art buildings on Summer Street in the heart of Boston’s Innovation District that includes a 2,200 sq ft roof deck and patio. We work in an open and collective environment simplifying how people connect to each other and the world around them. The Budapest office is on Andrassy in a historic building with a great combination of history & modern amenities. Your team is filled with inspired designers & researchers. Your job is to help shape the future of the cloud within Identity and Access Management line of business. You will be a hands-on leader who champions design culture at LogMeIn.  The team is spread between our Boston & Budapest office while you are expected to be in our Boston office. You would be a great fit if you are passionate about solving user problems, thrive in a collaborative & cross-functional team environment to create simple, intuitive product experiences.  Leading by example, you are expected to provide mentorship and direction to the team members.

    Responsibilities

    • Work closely with the product management, marketing & design team to formulate strategic product direction
    • Create a superior user experience and overseeing the product design process & team
    • Be responsible for every step of the design process
    • Recruit, nurture and retain best-in-class talent
    • Drive / own product experience design decisions from beginning to end
    • Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
    • Be a champion and evangelist for the UX discipline and the team.
    • Measure, iterate, and deliver delightful experiences.
    • Set team goals and metrics
    • Lead a team of product designers and user researchers

    Qualifications

    • 10+ years of experience designing engaging product user experiences
    • 3+ years managing a design team
    • Understanding of the technology, their capabilities, and limitations
    • The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
    • Experience running team design exercises
    • Team building, mentoring, and leadership skills is essential
    •  Power to influence others and build consensus, while dealing with ambiguity
    • Self-motivated, a good communicator, and able to balance great design with meeting short deadlines
    • Experience using analytics, user research and other approaches to help make decisions and iterate on the product
    • Experience facilitating Design sprints

    AC_49902

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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