The vision of the Care Support Platform (CSP) is to help our customers help themselves by creating innovative solutions delivered to each customer’s channel of choice. This is done through an intelligent CSP that provides customers with an effortless self-help journey; and enable our internal teams to gain insights into actionable information. Our goal is to evolve the CSP to be powered by Bold 360ai (https://www.bold360.com/).
We are looking for an experienced Sr. Content Strategist for the CSP Team to help drive the development of resources and standards used to create self-service experience and in-product help content delivery companywide.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen