LogMeIn is looking for a talented manager who will help shape our Customer Success team. The Manager of Customer Success will lead and manage a team of 8-10 Customer Success Managers focused on helping our customers meet their business goals through the use of our products. The team will support our key customers across LogMeIn’s product portfolio. Collaborating with other teams within LogMeIn will be critical to the success of this role.
The ideal candidate is someone with a strong background in customer success and management of teams. The candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Senior Manager of Customer Success draws on his or her experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets. This position reports to the Senior Manager of Customer Success.
Responsible for ensuring the Customer Success team is hitting targets which are positively impacting both the customer and LogMeIn.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen