LogMeIn

  • Manager, Customer Success

    Job Locations IE-Dublin-Dublin 2
    Category
    Customer Care
  • Overview

    LogMeIn is looking for a talented manager who will help shape our Customer Success team. The Manager of Customer Success will lead and manage a team of 8-10 Customer Success Managers focused on helping our customers meet their business goals through the use of our products. The team will support our key customers across LogMeIn’s product portfolio. Collaborating with other teams within LogMeIn will be critical to the success of this role.

     

    The ideal candidate is someone with a strong background in customer success and management of teams. The candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Senior Manager of Customer Success draws on his or her experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets. This position reports to the Senior Manager of Customer Success.

    Responsibilities

    Responsible for ensuring the Customer Success team is hitting targets which are positively impacting both the customer and LogMeIn.

    • Work closely with Sales leadership to ensure teams coordinate efforts effectively
    • Responsible for hiring, training and ramp-up of new team members
    • Responsible for coaching, performance management, and career development of the team
    • Contributes to the development of and implementation of LogMeIn’s Customer Success program
    • Implements and maintains best practices related to customer success
    • Arranges periodic product and competitive training
    • Supports all tactical management functions

    Qualifications

    • Bachelor’s Degree or comparable experience
    • 5+ years of management experience
    • 5+ years of experience in high technology customer success
    • Strong strategic thinker and problem solver
    • Exceptional attention to detail. Smart, thorough, and able to work independently
    • Personable; able to work as a member of small team and to interact with peers and internal customers
    • Proven ability to lead a team in all areas of the customer lifecycle
    • Strong work ethic, desire to learn and be challenged, self-driven and motivated
    • Motivated with an ability to create fun, team building exercises and experiences to develop a team culture and drive performance
    • Innovative with an ability to sell ideas internally in order to improve processes throughout the organization
    • Experience in leading change as a manager
    • Familiarity with sales and customer support CRM Applications such as Salesforce.com and Gainsight
    • Familiarity with remote access software
    • Knowledge of mobile platforms (Windows Mobile, iPhone, Blackberry, Android, Symbian) a plus

    About

    LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

     

    OUR VALUES
    Be Accountable - even when no-one is looking
    Thrive Together - greatness comes from unlocking each other’s potential
    Advance Confidently - we find opportunity and act on it
    Collaborate Openly - our whole is greater than the sum of our parts
    Engage Fearlessly - we speak up and listen

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