The IT Support Generalist is responsible for first- and second-level hardware and software support for employees – from receipt of issue to resolution and closure – with guidance from more senior members of the team and engaging other teams as necessary. Takes ownership of basic to medium complexity incident/service requests from inception to resolution, for Windows and Mac computers, in order to provide outstanding user productivity. Provides timely and accurate communication with users and management; maintains accurate documentation; minimizes company exposure to risk by understanding and following all recommended security protocols.
Teamwork: Collaborates openly with others toward shared goals, exhibits cooperativeness; collaborates cross-functionally
Excellence Orientation: Exhibits resilience, persistence, tenacity and a continuous mindset for improvement; is goal-oriented with very high standards for quality of work; is strongly results-oriented
Accountability: Holds self accountable for keeping commitments and delivering the best possible performance; assumes responsibility and follows up personally.
Authenticity: Shows a genuine, accessible and caring personality that builds trust, mutual support and credibility.
Innovation: Exhibits curiosity and open mindedness; continually looks for ways to improve processes and procedures to enhance the team’s and our users' productivity and job satisfaction.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen