An exciting opportunity currently exists for an experienced technical support professional to join our dynamic Sydney team. The ideal candidate will report to the Customer Support Manager in Sydney and will be a key team member responsible for managing relationships with both internal and external customers, across a range of products at varying technical levels.
You will be responsible for providing a superior customer experience, that will anticipate the needs of our customers, effectively troubleshoot their enquiry and identify/remedy any future concerns. As the escalation point for both internal and external customers, it is imperative that issues are resolved as efficiently and effectively as possible.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
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