We're seeking a motivated program manager to act as an internal expert and partner with assigned teams to help assess, measure and enhance the performance and effectiveness of the Customer Success and Solutions Consulting teams globally. A thorough understanding of the Customer Success and/or Solution Consulting world is a distinct advantage. SaaS (Software as a Service) experience is preferred. Your ability to partner with senior stakeholders in the Customer Success organization to understand the business needs, identify training gaps and develop and deliver programs to address these needs will be key to our mutual success. Programs will range from new hire onboarding through to advanced courses to address specific needs or further develop skillsets of seasoned team members. Implementing and reporting on effective programs, being proactive and building good relationships with leadership as well as managing your time effectively are important. You will also partner with the Solutions Consulting business to help address their specific training needs, mostly through 3rd party vendors or facilitation of knowledge exchange.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen